Refund policy
At Veylora, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging where applicable. You will also need your order number or proof of purchase.
How to Request a Return
Please contact us at veylorastore5@gmail.com before sending any item back. Include your order number, a description of the issue, and clear photos if the item is damaged, defective, or incorrect.
If your return is approved, we will provide the return instructions and applicable return address. Please do not send an item back before receiving return instructions from us.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We may request photos or other information so that we can assess the issue.
If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Change of Mind
If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item is unused and in resalable condition. Return shipping costs may apply.
Non-Returnable Items
Certain items may not be eligible for return where applicable, including products that have been used, damaged after delivery through customer handling, or items that cannot be resold for hygiene or safety reasons.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. If your refund is approved, the refund will be processed to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Contact Us
If you have questions about returns or refunds, please contact us at:
Email: veylorastore5@gmail.com